Terms and conditions

ACCEPTANCE OF TERMS
By accessing and using the Grosvenor Casino Glasgow Riverboat, including its facilities, services, and online platform (collectively referred to as "the Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). If you do not accept these terms, please exit the website or leave the premises immediately.
AGE RESTRICTION
The minimum age for accessing the Services is eighteen (18) years old. You must verify your identity on request to confirm that you meet this requirement. Failure to comply may result in denial of access or service termination.
GAMBLING RESPONSIBILITIES
We urge all patrons to gamble responsibly and within their means. Excessive gambling can lead to financial, social, and emotional problems. If you feel that your gaming is becoming problematic, please seek help from our staff or independent support services available on-site and online.
REGISTRATION AND SECURITY
To ensure a safe and secure environment for all patrons, we collect certain information about users of the Services, including name, address, contact details, and other personal data. We use this information in accordance with applicable laws and regulations to verify identity, detect and prevent fraud, and maintain customer confidentiality.
GENERAL TERMS OF USE
The following conditions apply to your access and use of the Services:

You must not use the Services for unlawful purposes or engage in any behavior that is contrary to public policy.
You agree to abide by all applicable laws and regulations regarding gaming, wagering, and other relevant activities.
The Services are provided on an "as-is" basis. We do not guarantee performance, availability, or results, nor assume responsibility for damages resulting from their use.
All intellectual property rights, including but not limited to copyrights, trademarks, trade secrets, and patents, are reserved by us or our licensors.

GAME FAIRNESS AND RESULTS
We utilize certified Random Number Generators (RNGs) that meet industry standards of fairness and randomness for all games provided through the Services. However, we cannot guarantee specific results or outcomes for any individual game or session.
RESISTANT GAMBING FEATURES
The Services offer various tools to support responsible gaming practices, including deposit limits, self-exclusion options, reality checks, and cooling-off periods (short time-outs). You can configure these features as desired on your account settings page.
RESPONSIBLE GAMBLING LINKS AND INFORMATION
We provide links to independent organizations offering assistance for problem gamblers, such as GambleAware and GamCare. These services are available through our responsible gambling resources section online or in-venue signage and leaflets.
USE OF CREDIT AND DEBIT CARDS
To use the Services, you may be required to make payments using a valid credit or debit card issued by a reputable financial institution. You agree to abide by your account holder's terms of service and provide accurate information for any payment-related purposes.
RIGHT TO REFUSE SERVICE OR ACCESS
We reserve the right to deny access to our premises or refuse service at any time if, in our sole discretion, we consider it necessary due to circumstances including but not limited to:

Suspected underage participation.
Excessive noise or disturbance.
Unacceptable behavior towards staff, customers, or other individuals on site.

VENUE RULES AND REGULATIONS
All patrons are expected to comply with applicable venue rules and regulations regarding conduct within the premises. Failure to do so may result in temporary removal from the area, termination of service, or refusal of future access.
MODIFICATIONS TO TERMS AND CONDITIONS
We reserve the right to modify these Terms and Conditions at any time without prior notice. The most recent version will be posted online for your review.
GOVERNING LAW
These Terms and Conditions are governed by, construed in accordance with, and shall be enforced exclusively in relation to any claim or dispute arising from their interpretation or implementation under the laws of England and Wales (or other applicable jurisdiction).
ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between you and us regarding access to and use of the Services. If there is a conflict between these Terms and Conditions, our privacy policy, and any online terms or notices, these documents shall be read together as part of this comprehensive agreement.

By continuing to access or use the Services after reading these Terms and Conditions, you acknowledge that you understand their content and agree to comply with them in full.